The Smartest Way to Use AI for Customer Support
AI support can delight customers or quietly destroy trust. The exact line between the two — and how to stay on the right side.
2 articles in this topic
AI support can delight customers or quietly destroy trust. The exact line between the two — and how to stay on the right side.
New customers used to wait days for me to walk them through setup. I handed the whole thing to AI. Here's what improved, what broke, and where humans still won.
