Otter wins for individual transcription quality; Fireflies wins for sales teams with CRM sync; Grain wins for go-to-market teams that need video-clip-based coaching.
Otter has been the transcription leader since 2016 and in 2027 serves 25M users. Otter Chat, Otter AI Agent, and automatic meeting recaps make it the default choice for professionals who want searchable meeting memory across Zoom, Teams, and Meet.
Fireflies focuses on sales and revenue teams. Its AI captures action items, syncs to 50+ CRMs (HubSpot, Salesforce, Pipedrive, Close), and features AI Smart Search that answers questions across your entire meeting history.
Grain captures video highlights, not just text. Its specialty is turning meeting moments into shareable video snippets that go straight into coaching playlists, customer stories, or onboarding libraries. Preferred by CS, GTM, and sales enablement teams.
| Feature | Otter | Fireflies | Grain |
|---|---|---|---|
| Transcription accuracy | Excellent | Great | Great |
| Languages | 30+ | 100+ | 30+ |
| CRM integrations | Basic | Yes (50+) | Yes (20+) |
| Video highlights / clips | Limited | Yes | Yes (industry leading) |
| Summaries & action items | Yes | Yes | Yes |
| Coaching playlists | No | Limited | Yes |
| Calendar integrations | Yes | Yes | Yes |
| Mobile app | Yes | Yes | Yes |
| Plan | Otter | Fireflies | Grain |
|---|---|---|---|
| Free | 300 min/mo | 800 min storage | 20 meetings/mo |
| Pro | $16.99/mo | $18/mo | $19/mo |
| Business | $30/user/mo | $29/user/mo | $39/user/mo |
| Enterprise | Custom | Custom | Custom |
Otter for individuals who live in meetings, Fireflies for sales teams tied to a CRM, Grain for post-call video coaching workflows. Many teams run Otter for recording + Fireflies for CRM sync as complementary stacks.
Solo use → Otter. Sales CRM workflow → Fireflies. Video coaching → Grain. Try free tiers on two real meetings before committing.
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